Refund and Privacy Policy
Refund Policy
Any customer unsatisfied with the Company’s sharpening services of their items, that customer has 7 business days to contact TheKnifeGuy.com regarding the issue. The Company will seek to make any adjustment to meet the satisfaction of the Customer.
This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from TheKnifeGuy.com, a division of the Arizona based Company JPI (the “Site”).
Privacy Policy
Cookies: Data files placed on your device that often include a unique identifier.
Log Files: These track your actions on the Site, including your IP address, browser type, Internet service provider, and more.
Web Beacons: Electronic files that track how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain details like your name, billing and shipping addresses, payment information (including credit card numbers), email, and phone number. This is referred to as “Order Information.”
In this Privacy Policy, we refer to both Device Information and Order Information as “Personal Information.”
How We Use Your Personal Information
Order Fulfillment: We use Order Information to process and fulfill orders, including payment processing, shipping arrangements, and sending invoices/order confirmations.
Communication: We may communicate with you about your order, promotions, or any inquiries.
Risk & Fraud Prevention: We use your data to identify potential risks or fraud.
Personalized Marketing: We may use your information to send you relevant product or service ads based on your preferences.
We also use Device Information to improve the Site, screen for fraud, and optimize user experience through analytics and advertising campaigns.
Sharing Your Personal Information
We share your Personal Information with trusted third-party partners to facilitate our business operations:
Google Analytics: We use Google Analytics to analyze how customers interact with the Site. You can review Google’s privacy policy here: Google Privacy. You can opt-out here: Google Analytics Opt-Out.
We may also disclose your Personal Information to comply with legal obligations or protect our rights.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications. For more information on how targeted advertising works, visit the Network Advertising Initiative.
You can opt-out of targeted advertising through the following links:
Facebook Ads Settings
Google Ads Settings
Bing Ads Settings
Additionally, you can opt-out through the Digital Advertising Alliance at optout.aboutads.info.
Do Not Track
Please note, we do not alter our data collection practices in response to a “Do Not Track” signal from your browser.
Your Rights
If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise this right, contact us below.
Additionally, we process your information to fulfill contracts with you (for example, fulfilling orders) or for legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the United States.
Data Retention
We will retain your Order Information for our records unless you request us to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: team@thekinfeguy.com
Mailing Address:
TheKnifeGuy.com
8485 E. McDonald Dr. #234
Scottsdale, AZ 85250